Our free shipping within Germany takes usually between 3-5 working days. As soon as your order has been shipped, you will receive a notification by email and can track the shipment at any time.

If our TASCHENBAUM does not meet your expectations, you can send it back to us. The best way to do this is to send me a short e-mail at daniela@taschenbaum.de. I will send you a prepaid return label. There are no costs charge for the return. After checking the returned items, we will refund the purchase amount according the payment method used within 3 working days.

We are currently in the process of switching to automatic invoicing. If you have not received an invoice, please send me a short email at daniela@taschenbaum.de with the subject "invoice".

If our TASCHENBAUM arrives damaged, please send us pictures of the outer packaging, inner packaging and the damaged Taschenbaum for a full damage / loss report. Normally our TASCHENBÄUME are packed very securely and carefully.

If your promo code does not work, please check the validity and the conditions of use again. If it still doesn't work, you can contact daniela@taschenbaum.de directly. I will be happy to help you!

Wondering what you get when you introduce or recommend us to a restaurant, hairdresser or office? As a thank you, you will receive a generous voucher to our TASCHENBAUM shop.

If you have any further questions about our products and services, please send me an email at daniela@taschenbaum.de or contact me via WhatsApp or call me on +49 0163 9663025. I will get back to you as soon as possible.

Wir wollen die Kanten der Äste beim Versand schützen. Die grauen Gummistöpsel am Ende der Stäbe sind Einweg Schutzkappen und dienen beim Versand und Transport dazu, dass harte Schläge die Pulverbeschichtung unseres Eisen TASCHENBAUM‘s nicht beschädigen. Nach dem Auspacken sollten die grauen Gummistöpsel entfernt werden.

Hast Du zwei Taschenbäume bestellt, es ist aber nur einer angekommen? Dann bitten wir Dich darum, noch 1-2 Werktage zu warten.

Wir verpacken die Taschenbäume immer einzeln, da sonst die Gefahr besteht, dass diese sich beim Transport gegenseitig beschädigen. Wir geben aber beide Taschenbäume am gleichen Tag in den Versand. Es ist wirklich überraschend, dass manchmal ein Taschenbaum schneller ankommt.