Our free shipping within Germany takes usually between 5-7 working days. As soon as your order has been shipped, you will receive a notification by email and can track the shipment at any time.

If our TASCHENBAUM does not meet your expectations, you can send it back to us. The best way to do this is to send me a short e-mail at daniela@taschenbaum.de. I will send you a prepaid return label. There are no costs charge for the return. After checking the returned items, we will refund the purchase amount according the payment method used within 3 working days.

We are currently in the process of switching to automatic invoicing. If you have not received an invoice, please send me a short email at daniela@taschenbaum.de with the subject "invoice".

If our TASCHENBAUM arrives damaged, please send us pictures of the outer packaging, inner packaging and the damaged Taschenbaum for a full damage / loss report. Normally our TASCHENBÄUME are packed very securely and carefully.

If your promo code does not work, please check the validity and the conditions of use again. If it still doesn't work, you can contact daniela@taschenbaum.de directly. I will be happy to help you!

Wondering what you get when you introduce or recommend us to a restaurant, hairdresser or office? As a thank you, you will receive a generous voucher to our TASCHENBAUM shop.

If you have any further questions about our products and services, please send me an email at daniela@taschenbaum.de or contact me via WhatsApp or call me on +49 0163 9663025. I will get back to you as soon as possible.

We want to protect the edges of the branches during shipping. The gray rubber plugs at the end of the rods are disposable protective caps and are used during shipping and transport to prevent hard knocks that might damage our iron TASCHENBAUM's powder coating. After unpacking, the gray rubber plugs should be removed.

Did you order two TASCHENBÄUME, but only one arrived? Then we ask you to wait another 1-2 working days. We always pack the TASCHENBÄUME individually, otherwise there is a risk that they will damage each other during transport. But we send both TASCHENBÄUME on the same day. It's really surprising that sometimes a pocket tree arrives faster.

TASCHENBAUM® is a registered trademark at the German Patent and Trademark Office.